Terms

MINIMUM RENTAL AND DRIVER REQUIREMENTS

Minimum Age and Driving Experience

The minimum age to rent or drive a Vehicle is 20 years. The Renter and every Additional Driver must hold a full, valid and unexpired driving licence that has been held for a continuous period of at least two years before the start of the Rental Period.

All age, driving-licence, identification and vehicle-eligibility requirements apply equally to the primary Renter and every Additional Driver.

Required Documents

At Vehicle pick-up, the Renter and every Driver must be present and provide:

* the original physical driving licence;

* a valid passport or national identity card; and

* any additional document reasonably required to verify identity, address or eligibility to drive.

An Additional Driver may be verified through another procedure only where expressly approved in advance and in writing by Tirana Car Rentals.

Photographs, photocopies or digital copies of documents shall not be accepted. Expired, suspended, restricted, damaged, illegible or otherwise invalid documents shall also not be accepted.

A driving licence issued in a non-Latin alphabet must be accompanied by a valid International Driving Permit or an official translation, as required by applicable law or by Tirana Car Rentals. An International Driving Permit is valid only when presented together with the original national driving licence.

Driver Age and Vehicle Categories

Vehicle eligibility shall be determined according to the Driver’s age on the scheduled date of Vehicle pick-up:

* Drivers aged 20–22 may rent Mini, Economy, Medium and Large Vehicle Groups, subject to payment of the applicable Young Driver Fee.

* Drivers aged 23–25 may rent Mini, Economy, Medium and Large Vehicle Groups without a Young Driver Fee. SUV Vehicle Groups may be rented subject to payment of the applicable Young Driver Fee.

* Full-Size Vans and any Vehicle Group expressly designated as Premium, Luxury or Special may be driven only by Drivers aged 26 years or over, unless Tirana Car Rentals expressly approves otherwise in writing.

The Vehicle Group selected or assigned during the booking process shall determine the applicable minimum age, driving-experience requirement, security deposit and Young Driver Fee.

Young Driver Fee

Where applicable, the Young Driver Fee shall be equal to 50% of the total Vehicle rental charge for the entire Rental Period and shall be calculated once per qualifying Young Driver for each reservation.

The Young Driver Fee includes VAT but excludes the security deposit, protection products, optional extras, fuel, fines, damages and any other additional charges.

The applicable Young Driver Fee shall be clearly disclosed before the booking is confirmed and shall form part of the total contractual rental price. It is an age- and risk-related rental surcharge and does not constitute a fine or security deposit.

Where more than one authorised Driver qualifies as a Young Driver, the applicable Young Driver Fee may be charged separately for each qualifying Driver, provided that the charge is disclosed and accepted before the booking is confirmed or before that Driver is added to the Rental Agreement.

Additional and Unauthorised Drivers

No person may drive or otherwise operate the Vehicle unless expressly identified and authorised in writing in the Rental Agreement.

Every Additional Driver must:

* satisfy all applicable age, driving-licence and identification requirements;

* complete the required verification procedure;

* sign or otherwise formally accept the applicable provisions of the Rental Agreement; and

* pay any applicable Additional Driver Fee or Young Driver Fee.

Allowing an unauthorised or ineligible person to drive or control the Vehicle constitutes a material breach of the Rental Agreement.

CDW, Theft Protection, Full Risk Protection and any other optional protection product shall not apply to any loss, damage, theft, liability, cost or expense arising while the Vehicle is driven or controlled by an unauthorised or ineligible person. The Renter shall be responsible for the resulting actual and documented losses, without prejudice to the contractual charge under Clause 2.1.10 and subject to applicable law.

This exclusion does not affect compulsory third-party liability insurance or the rights of injured third parties to the extent protected by mandatory law.

Payment and Security Deposit

The primary Renter must provide an accepted payment method and the required security deposit or pre-authorisation.

Any payment card used must be valid and issued in the primary Renter’s name, unless Tirana Car Rentals expressly approves another payment arrangement in writing.

The security deposit is separate from the rental price, Young Driver Fee and Additional Driver Fee. It shall be administered in accordance with the Rental Agreement and shall not be automatically retained solely because the Renter or an Additional Driver is subject to a Young Driver Fee.

Verification and Refusal of Rental

A reservation does not guarantee release of the Vehicle unless all applicable rental, payment and Driver requirements are satisfied at Vehicle pick-up.

Tirana Car Rentals may request reasonable additional verification and may refuse to release the Vehicle, without being considered in breach of the Rental Agreement, where the Renter or any Driver:

* fails to satisfy any applicable requirement;

* provides inaccurate, incomplete or misleading information;

* fails to present the required original documents;

* presents documents that cannot reasonably be verified; or

* fails to provide the required payment method, security deposit or pre-authorisation.

Where these requirements were clearly disclosed before booking, any cancellation or refusal of rental resulting from the Renter’s or Driver’s failure to satisfy them shall be governed by the applicable cancellation and no-show provisions, subject to mandatory applicable law.

Higher Requirements for Specific Vehicle Groups

For reasons relating to the Vehicle’s value, power, dimensions, seating capacity, insurance conditions or operational risk, Tirana Car Rentals may apply a higher minimum age, a longer driving-experience requirement, an increased security deposit or additional eligibility conditions to specific Vehicle Groups.

Any such requirement shall be disclosed before the booking is confirmed. Where the Renter has provided inaccurate, incomplete or misleading information, the applicable requirement shall be communicated as soon as the correct information becomes known.

Tirana Car Rentals may refuse to release the Vehicle where the Renter or Driver does not satisfy the requirements applicable to the booked Vehicle Group.

1. DELIVERY AND RETURN (PICK UP & DROP OFF) OF THE VEHICLE

Lessor rents the vehicle, equipped with the necessary documents for circulation, in good condition, presentation and maintenance and free of any known faults, that may affect the safe operation of the vehicle. If the Renter notices the contrary, he should make this known to the Lessor within 30 (thirty) minutes after the vehicle pickup. The Renter recognizes to have perfectly understood the characteristics of the leased vehicle, in order to use it in accordance with the requirements of its category.

Renter undertakes to return the vehicle in the same conditions, on the date, at the time and in the place specified on the page 1 of this Rental Agreement. The regular return procedure of the rented vehicle, can be proved by a valid copy of the Rental Agreement, only, dully signed by the representative of the Lessor, in the Vehicle Check In Report case, on page 1 of this Rental Agreement. The correct perform of the rented vehicle return procedure, can be proved only by a copy of a valid contract, dully signed by the representative of the Lessor and the Renter, in the "Return Vehicle" part of " Check Out & Check In Vehicle Report "on page 1 of this contract.

2. RENTER LIABILITY

The Renter undertakes to use the vehicle carefully and take the necessary steps to preserve from injury and unnecessary consumption items such as tires, belts, gearbox, brakes, hand brakes, etc.

The Renter undertakes to refill the vehicle with appropriate type of fuel, and to keep all the fuel receipts (in Albanian – Kuponi Tatimor) until return of the vehicle, in order to confirm and prove this, if requested by the Lessor.

During the entire rental period, The Renter must check the consumption and pressure of the tires and the proper functioning of traffic lights (stop, headlights, turn signals, fog, etc...) as well as the level of oil and other liquids, and make the necessary level upgrades when needed.

The Renter undertakes that the rented vehicle shall not be subleased, shall not be used to tow or push vehicles, or other items, shall not be used for racing, shall not be used to carry passengers, or other items in excess of the rated weight carrying capacity of the vehicle, etc. The Renter agrees through this contract to don’t allow smoking inside the rented vehicle.

The Renter undertakes to not allow the operation of the vehicle by unauthorized persons in writing by the Lessor, or with expired authorization, himself included. The authorization is personal, refers to a single vehicle, for a limited time. The Renter is not allowed to travel in the territories of other countries without the obligatory specific written authorization, to be issued for this purpose by the Lessor – TIRANA CAR RENTALS

In case of accident, the Renter has the obligation to call immediately the Police (+355) 126, 129), or through SOS no. (+355) 112, to inform the Lessor and to provide an eventual valid copy of the Police report, or Court sentence (in the territory of Republic of Albania or abroad).

The minimum age to rent a vehicle is 20 years old. All drivers must provide a valid driving licence at the time of rental with a minimum of 2 years of driving experience. In addition to a valid driving licence, the primary renter must present a valid ID card or passport, and a credit card in their own name.Additional identification may be requested if necessary..

2.1. COMPENSATION AND FINES  

By signing the Agreement, aware that not using the vehicle in accordance with the Terms of this Rental Agreement, or with road traffic regulations, may lead to additional costs that he will be charged, the Renter assumes and authorizes payments as follows:

2.1.1. 25 € administration fee for each fine that you receive during your rental, such as a parking ticket or a speeding fine + full value of the fines imposed by the relevant authorities, and other concerning expenses, or three times the value for unreported fines.

2.1.2. €30 administration fee for any vehicle equipment recorded at pick-up but missing on return, plus its documented replacement cost.

2.1.3. 3.00 € for every missing liter of fuel and the full value of a deposit if the supply with proper fuel cannot be verified by the refuel receipt (in Albanian, Kupon Tatimor).

2.1.4. 0.50 € for each kilometer driven over the allowed limit.

2.1.5. 500 € for having allowed smoking or having an animal in the vehicle.

2.1.6. Loss of vehicle documents fee: 200.00 €. (This fee only applies if the car is returned without the documents).

2.1.7. Loss of vehicle number plate: 350 €.

2.1.8. Loss of keys fee: 200 €, Plus the sum for a new key 350 € to 800 € (depending on the car model).

2.1.9. 20 € if the vehicle is returned not washed and clean, 50 € to 250 € if special interior cleaning is required due to excessive dirt, stains, spills, or similar issues.

2.1.10. A contractual charge of €500 applies if the vehicle is driven by a person who has not been authorised in writing by Tirana Car Rentals, or by the Renter or any additional driver after their written driver authorisation has expired. In the case of a late return, the application of this charge is subject to the conditions in Clause 2.2. The charge applies once per incident, subject to applicable law.

2.1.11. 1000 € having allowed traveling to foreign countries without Lessor’s specific written authorization.

2.1.12. 1000 € if the Renter does not hand over the vehicle personally to the Lessor. The correct vehicle drop-off can be verified only as defined in Article 1 of this contract.

2.1.13. Two times the value of repairs and changed or replaced parts, if the Renter performs these operations without the authorization of the Lessor.

2.1.14. 500 € if the vehicle is driven on inappropriate roads not complying with the vehicle specifications and the full value of visible and invisible damages and other which may occur subsequently, within 15 days, following this misuse.

2.1.15. TYRES, WHEELS AND CONTINUED DRIVING

The Renter shall be liable for the documented repair or replacement cost of any tyre, wheel, rim, wheel cover or tyre-pressure sensor damaged or lost during the Rental Period, except for normal wear and tear, a manufacturing defect or a pre-existing condition recorded at pick-up.

If a tyre loses pressure, is punctured or becomes damaged, or a tyre-pressure warning appears, the Renter must stop the Vehicle as soon as it is safe, notify Tirana Car Rentals immediately and follow its reasonable instructions. Driving with a deflated, punctured or damaged tyre is strictly prohibited.

Failure to comply makes the Renter fully liable for all resulting damage, including damage to the tyre, wheel, rim, sensor, steering, suspension or other vehicle components, together with the reasonable and documented costs of roadside assistance, towing, recovery, repair and loss of use. Such damage is not covered by CDW–TP or Full Risk Protection unless expressly agreed otherwise in writing. The Damage Administration Fee under Clause 2.1.16 applies separately.

2.1.16. DAMAGE ADMINISTRATION FEE

A Damage Administration Fee of €100 shall apply once per incident involving loss of or damage to the Vehicle attributable to the Renter, any Driver or any person to whom the Vehicle was entrusted.

The fee covers the reasonable administrative and operational handling of the incident, including inspection, assessment, documentation, obtaining estimates or invoices, arranging assistance, towing, recovery or repair, and communications with insurers, authorities, repairers or third parties.

This fee is separate from and payable in addition to the documented costs of repair, replacement, towing, recovery, storage, loss of use, diminution in value and other recoverable losses. It remains payable notwithstanding CDW or Full Risk Protection unless expressly waived in writing. It shall not apply to normal wear and tear, recorded pre-existing damage, manufacturing defects or failures not caused or aggravated by the Renter or Driver, and shall not be duplicated under another clause.

2.2. LATE RETURN AND UNAUTHORISED USE

The Renter must return the vehicle at the date, time and location stated in the Rental Agreement, unless Tirana Car Rentals has expressly confirmed a different return date and time in writing.

No additional rental charge applies if the vehicle is returned within 60 minutes after the agreed return time. If the delay exceeds 60 minutes, one full additional day will be charged at the daily rental rate stated in the Rental Agreement. One further full day will be charged for each subsequent 24-hour period, or part of such a period, during which the vehicle remains unreturned. These daily charges are not cumulative for the same period.

The 60-minute allowance concerns the calculation of the additional rental charge only. It does not change the agreed return time, extend the Rental Agreement or authorise continued use of the vehicle. A request for an extension, notice of a delay or payment of an additional daily charge does not constitute approval of an extension.

The authorisation granted by Tirana Car Rentals to the Renter and any additional driver to drive the vehicle expires at the agreed return date and time, unless expressly extended in writing. If the Renter or an additional driver continues to drive the vehicle more than 60 minutes after that time without a written extension, the €500 contractual charge under Clause 2.1.10 applies once for that incident, in addition to the applicable additional daily rental charge.

CDW, Theft Protection and Full Risk Protection do not apply to damage, loss or theft arising during driving after the driver authorisation has expired. The Renter is responsible for 100% of the actual, documented loss arising from such driving, including reasonable associated costs, to the extent recoverable under applicable law. Any amount actually recovered from an insurer or another liable party will be credited against the same loss. This provision does not affect mandatory third-party liability insurance (TPL) or the rights of injured third parties.

The security deposit is separate from the rental charges and is not automatically forfeited because of a late return.

2.3. VEHICLE IMPOUNDMENT OR IMMOBILISATION

If the vehicle is impounded, immobilised or removed by an authority as a direct result of the Renter’s or an authorised driver’s breach of traffic laws or this Rental Agreement, the Renter must notify Tirana Car Rentals immediately and provide all documents received from the authority.

The Renter is responsible for the reasonable, documented costs directly resulting from that breach, including applicable official charges, towing, storage and the costs necessary to recover the vehicle, to the extent recoverable under applicable law. Tirana Car Rentals will take reasonable steps to limit those costs and will not charge the same expense twice under different clauses.

This clause does not apply where the authority’s action results from a matter attributable to Tirana Car Rentals.

2.4. LIABILITY DURING THE RENTAL - Within limits set by law, the Renter releases the Lessor from any liability related to the vehicle circulation and for any eventual damage or loss caused by the Renter or by third parties, during the hiring period.

Liability of the Renter, as limited by further defined in Article 3, paragraphs 3.1., 3.2., 3.3, 3.4., 3.5. and 3.6. in case of damage, or theft of the rented vehicle, consists in the coverage of the costs not covered by insurances, for visible and invisible damages, towing, the loss of the value of the vehicle and financial losses caused by the inability to use the vehicle.

The Renter assumes all legal (civil or penal) responsibilities for any violations, damages, or losses during the rental period that may result from acts or omissions committed by him or by others.

3. INSURANCES

The submission of a valid copy of the Police report, or Court sentence is an OBLIGATORY condition to obtain the insurance coverage.

3.1. TPL INSURANCE (THIRD PART LIABILITY) is included in the rental rate and covers only damages that the Renter may cause to the third parties vehicles.

3.2. CDW – TP (COLLISION DAMAGE WAIVER - THEFT PROTECTION) are not included in the rental rate but they can be purchased by extra payment, and reduce the liability of the Renter for damages caused to the vehicle, such as scratches, dents, other exterior damages, vehicle partial or full theft, to the maximum excess:

      Categories Mini and Economic 600 Euro,

      Categories Medium 1000 Euro,

      Categories Large 1500 Euro,

      Categories SUV and VAN 2500 Euro.

3.3. CDW – TP INSURANCE DOES NOT COVER damages caused by drivers not authorized in writing by the Lessor or with expired authorization, damage of the klaxon, damage of the chassis, damage of the cabin interior, damage of the wheels, tires, hubs or rims, windshield, loss or damage of the key and remote, damage of the engine and injection system as result of refuel with not proper fuel, damages of the gearbox caused by incompetence or negligence of the driver, damages occurred by driver or third persons under the effect of alcohol or various drugs, intentional damage in parking, intentional damage by explosion, arson, setting fire to the cabin interior parts, etc. In the event of theft to full theft of the vehicle the delivery of the key/key card with remote control is a condition, to benefit the compensation.

3.4. FULL RISK PROTECTION protects from claims made against scratches, dents or other exterior damages, windshield and offers the reimbursement of the excess for damage (excluding administration fees). It includes CDW – TP whilst renting the vehicle. It includes also Unlimited Mileage within the Republic of Albania territory.

3.5. FULL RISK PROTECTION DOES NOT COVER damages caused off road or outside the asphalt network, damage of the wheels, tires, hubs or rims, damages undercarriage of the vehicle, damages caused by drivers not authorized in writing by the Lessor or with expired authorization, the loss or damage of the key/key card and remote, damage of the engine and injection system as result of refuel with not proper fuel, damages occurred by driver or third persons under the effect of alcohol or various drugs, intentional damage by explosion, arson, setting fire to the cabin interior parts, driving in violation of local traffic laws.

3.6. All Insurances will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, off road or outside the asphalt network or intentional damage.

3.7. ACCIDENT DOCUMENTATION AND RECOVERY COSTS IN ALBANIA AND ABROAD

Following any accident, collision, theft or other incident involving the Vehicle, whether in Albania or abroad, the Renter and any Authorised Driver must immediately notify Tirana Car Rentals and the local Police or competent authority, comply with local reporting requirements and obtain all available official reports, reference numbers, declarations and supporting evidence.

The Renter must promptly provide Tirana Car Rentals with all documents, photographs, videos, witness and third-party details, insurance information, penalties and decisions relating to the incident. If a document is issued after the Vehicle has been returned or the Renter has departed, the Renter remains obliged to cooperate and, upon request, sign any reasonable authorisation required for Tirana Car Rentals or its representative to obtain it.

The Renter shall reimburse all reasonable, necessary and documented external costs incurred in obtaining or processing such documentation, including official charges, courier, certified translation, notarisation, legalisation, local representation, transportation, fuel, tolls, parking, international travel and unavoidable accommodation. Tirana Car Rentals shall use a reasonably economical method and shall not recover the same expense twice.

These costs are separate from the €100 Damage Administration Fee under Clause 2.1.16. Routine internal administration is included in that fee. CDW, Full Risk Protection and other protection products do not cover these charges unless expressly stated otherwise in writing.

Failure or refusal to report the incident, preserve evidence, provide documents, sign a necessary authorisation or otherwise cooperate may reduce or invalidate the applicable contractual protection to the extent that such failure prejudices verification or insurance processing. The Renter shall be liable for the actual and documented loss caused by that failure, to the fullest extent permitted by applicable law.

These obligations apply regardless of whether cross-border use was authorised. Unauthorised cross-border use remains additionally subject to Clause 4.4, without prejudice to compulsory third-party insurance or the legal rights of injured third parties.

4. CROSS-BORDER TRAVEL & INTERNATIONAL USE POLICY

4.1. General Conditions & Legal Authorization

4.1.1. Permitted Countries: Vehicles owned by Tirana Car Rentals are allowed for cross-border travel across all European countries, with the strict exception of Ukraine, Russia, and Bulgaria. Driving into Ukraine, Russia, Bulgaria, or any non-European territory is strictly forbidden and constitutes a fundamental breach of contract.

4.1.2. Advance Request Requirement: The Renter must request cross-border permission at the time of booking or at least 24 hours prior to vehicle pickup to allow sufficient processing time for official authorization documentation. Vehicles cannot exit Albania without an active written authorization letter issued by Tirana Car Rentals.

4.2. Mandatory Authorization Fees & Green Card Insurance Policy

4.2.1. Cross-Border Authorization Fee: A mandatory administrative authorization fee of €50 applies per rental contract. This fee covers legal written authorization documentation and permits for all permitted European countries for the entire duration of the rental agreement.

4.2.2. International Green Card Insurance (Cross-Border Third-Party Liability Coverage) is mandatory by law to enter foreign territories. By default, purchasing valid Green Card insurance is the sole responsibility of the Renter and must be obtained independently at the border crossing point upon exiting Albania.

4.2.3. Lessor Assistance Option: Upon advance request by the Renter, Tirana Car Rentals can procure and arrange the mandatory Green Card insurance on the Renter's behalf prior to vehicle pickup for an additional fee ranging between €60 to €130 (depending on destination country, policy coverage, and rental duration).

4.3. Renter Obligations & Foreign Regulations

4.3.1. Mandatory Documentation: While driving outside Albania, the Renter must carry at all times: the original vehicle registration, valid driving license, passport/ID, official written authorization letter from the Lessor, and an active Green Card insurance policy certificate.

4.3.2. Tolls, Vignettes & Foreign Fines: All international road tolls, highway vignettes, environmental zone badges, parking charges, border processing fees, and traffic violation penalties incurred outside Albania are the sole responsibility of the Renter.

4.4. Unauthorized Border Crossings & Liability Waiver Invalidation

4.4.1. Invalidation of Coverage: Exiting the borders of the Republic of Albania without prior written authorization from Tirana Car Rentals, or driving into prohibited countries (specified in Clause 4.1.1), completely invalidates all insurance coverages, Collision Damage Waivers (CDW), Super CDW, and Theft Protection (TP).

4.4.2. Repatriation & Full Financial Liability: In cases of unauthorized border crossings, or accidents/breakdowns occurring abroad due to Renter negligence:

The Renter assumes 100% total financial liability for all collision repairs, total loss, or theft of the vehicle.

The Renter shall be fully liable for all costs associated with international roadside assistance, emergency towing, and vehicle repatriation / transport back to Albania.

5. LESSOR LIABILITY

Lessor assumes no responsibility for any loses or damages that might be caused to the vehicle during the rental period. The Lessor recognizes the responsibilities and obligations defined by law, only.

6. OTHER

PICK-UP DELAYS AND GRACE PERIOD

6.1. Grace Period

The Renter is required to pick up the vehicle at the scheduled time specified in the booking confirmation. The Company provides a grace period of 90 minutes from the scheduled pick-up time at no extra charge.

6.2. Notification of Delay

If the Renter anticipates any delay (e.g., flight delays or other unforeseen circumstances), they must notify the Company prior to the expiration of the 90-minute period. In the event of a flight delay, the Renter is responsible for providing a valid flight number at the time of booking.

6.3. Cancellation, No-Show and Early Return

All bookings are non-refundable. If the Renter cancels a confirmed booking before vehicle pick-up, any rental amount already paid for that booking will not be refunded, except where required by applicable law.

If the Renter does not arrive to collect the vehicle and does not notify the Company within 90 minutes after the scheduled pick-up time, the booking will be treated as a no-show. The Company may release the vehicle for another customer. Any rental amount already paid for the booking will not be refunded, except where required by applicable law.

If the Renter returns the vehicle before the agreed return date or otherwise ends the rental early, no refund will be provided for unused rental days or prepaid services, except where required by applicable law.

A security deposit is separate from the rental payment. It is not forfeited solely because of cancellation, no-show or early return. Any security deposit collected will be released or returned in accordance with the rental agreement, subject to any amounts properly due under that agreement.

6.4. Payment Methods

Payments made via bank transfer or card authorization form are subject to the same contractual charging rights as POS payments.

6.5. Breach of Agreement and Vehicle Recovery

In case of violation of the Terms and Conditions, the Renter authorizes the Lessor, without any limitations and at any time to retake the vehicle in possession and assumes the payment of all eventual costs. 

The Renter recognizes to the Lessor the right to be compensated, at any and for indefinite time, even by using the Renter’s credit card information, or other personal information.

6.6. Acknowledgment of Terms

By signing, the Renter acknowledges that he has fully understood the terms and conditions under which he rents the car and that he is fully responsible and aware of what he has undertaken. All clauses of the present contract are deemed essential and without which the contract would not have been accepted by the Lessor.

By signing or confirming the booking (online or physically), the renter confirms:

- full understanding of all terms,

- acceptance without reservation,

- authorization for post-rental charges,

- acceptance of inspection-based billing.

6.7. RENTAL EXTENSIONS AND EFFECT OF LATE RETURNS ON SUBSEQUENT RESERVATIONS

6.7.1. Requesting an extension

The Renter must contact Tirana Car Rentals before the agreed return time if they wish to keep the vehicle for longer. An extension is valid only when Tirana Car Rentals expressly confirms in writing the revised return date and time, the applicable price and any additional payment or card authorisation required. Until that confirmation is given, the original return date and time remain in force.

6.7.2. Vehicle availability

An extension is subject to availability and may be refused, including where the vehicle is required for a subsequent reservation. Tirana Car Rentals may offer a different vehicle under separately agreed terms. The Renter has no right to retain the original vehicle merely because an extension was requested or because the Renter is willing to pay an additional charge.

6.7.3. Delays and failure to respond

If the Renter anticipates a late return, they must notify Tirana Car Rentals immediately, state the vehicle's location and estimated return time, and follow reasonable instructions for its return. Notification of a delay is not approval of an extension. If the vehicle is not returned and the Renter cannot be contacted, Tirana Car Rentals may demand its return in writing and take lawful steps to protect its interests and recover the vehicle. Any recovery costs claimed from the Renter must be reasonable, documented and recoverable under applicable law.

6.7.4. SUBSEQUENT RESERVATIONS

The Renter acknowledges that the Vehicle may be reserved for another customer immediately after the agreed return time. If an unauthorised late return disrupts or prevents a confirmed subsequent reservation, the Renter shall be liable for the reasonable and documented losses directly caused by the delay, to the extent permitted by applicable law.

Recoverable losses may include the additional cost of obtaining a replacement vehicle, amounts reasonably refunded or paid to the affected customer, transportation expenses and other necessary and proven costs incurred to manage the disruption.

Tirana Car Rentals shall take reasonable steps to minimise the loss. No loss shall be recovered twice. Charges imposed under Clause 2.2 are separate and do not, by themselves, determine the amount of any claim arising from a disrupted subsequent reservation.

6.7.5. Pick-up grace period

The 90-minute grace period in Clause 6.1 applies only to the Renter's collection of a vehicle. It does not apply to the return of a vehicle. Late returns are governed by Clauses 2.2 and 6.7.

6.8. Disputes

Disagreements will be resolved in the District Court of Tirana.